How AARI GROUP PTY LTD handles personal information

Who this policy applies to

This policy applies to information submitted through the AARI GROUP public website, including contact and enquiry forms, email contact, and related business communication arising from those enquiries.

It is intended to explain our current handling approach in a clear and practical way. Privacy obligations may also be affected by applicable Australian law, including the Privacy Act 1988 where it applies.

Collection

What we may collect

When you contact us, we may collect details such as your name, organisation, email address, phone number, country, website, enquiry topic, preferred next step, and any information you choose to include in your message or attached material.

We may also collect operational information associated with the submission itself, such as the date and time of the enquiry, message routing details, and technical logs needed to deliver, secure, and review the enquiry.

Use

Why we use it

We use submitted information to assess the enquiry, communicate with you, decide whether there is a fit for software, AI systems, consulting, implementation, or product work, and manage follow-up or proposal activity related to that enquiry.

We may also use the information to operate and improve our internal enquiry handling, provided the use remains connected to legitimate business communication, service delivery preparation, administration, security, or compliance purposes.

Disclosure

When information may be shared

We do not sell personal information submitted through this website for unrelated third-party marketing.

Information may be handled by service providers that support website hosting, form processing, email delivery, cloud infrastructure, or internal business operations where reasonably necessary to receive, store, secure, review, or respond to the enquiry.

We may also disclose information where required by law, lawful request, or to protect our legal rights, systems, users, or business operations.

Security

How we protect it

We take reasonable steps to limit access to enquiry information and to handle it using business systems, access controls, and operational practices intended to reduce misuse, unauthorised access, or accidental disclosure.

No internet-based system is guaranteed to be completely secure. For that reason, highly sensitive information should only be shared where appropriate and necessary to progress the enquiry.

Access

Contacting us about your information

If you want to contact us about personal information you submitted through the public site, use the contact details published on this website and explain the context of your request.

Where appropriate, we may update records, respond to clarification requests, or provide further information about how a specific enquiry was handled.